…philadelphia we had a problem

By JohnB | July 15, 2008

My internet access is through Comcast and I lost access to my blog approximately 2 weeks ago and during that time I knew it was still accessible. I was still getting emails that new subscribers were signing up. It wasn’t left and right but it’s still appreciated. I sent a direct tweet to Frank Eliason (@comcastcares) and he was extremely professional and helpful in trying to help me figure out what my problem was. He even put his colleague Bill on the case, who is also very helpful and professional. Frank even made the call to have someone come to my home to replace my cable modem. Even though that didn’t fix the problem here’s what did. I had to manually reset my netgear wireless n router (which normally rocks the casbah btw) to pick up the new ip address that was assigned to my new cable modem and all is well in the world of JohnB now.

I have my internet access and access to my blog as well … makes me happy :)

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